Businesses lately are going on a spree to outsource IT services to get the high-quality assistance that is required in this competitive era. If you look behind a few years, outsourcing services were a way to cost-cutting. But now this trend has somehow become compulsive. To stay in the competition and up to date with the business processes, you ought to take assistance from wherever it is available.
While global IT spending is projected to go as high as $3.7 trillion by the end of 2018, the IT outsourcing market is also expected to grow parallel and achieve a CAGR of 4.42% till 2022.
Let’s look at the top tech trends of 2019
- Outsourcing of new-age technologies
The new-age technologies like the Internet of things (IoT), virtual reality, augmented reality, machine learning and others have massive potential to change the structure of entire industries with their unbeatable services. Unfortunately, there is very little skill-set at present that can help these technologies to bloom completely. But there are speculations of IT outsource companies making huge investments by 2019, to gather the right talent to design the optimum services using these emerging technologies which might help mid-size companies execute their projects.
- Artificial Intelligence for cyber-security
With most of the day-to-day things going digital, cybersecurity has become the need of the hour. Since the upcoming generations are slowing turning experts of this digital era, cyber-attacks are now a serious issue. Cyber- attacks are not just a threat to the corporate industry but also for civil infrastructure. With large money and reputation at stake, these huge organisations are gearing up to adopt a cyber-security backed by emerging technologies like artificial intelligence and Blockchain. While AI systems expertly prevent any kind of malware detected even before it gets activated, Blockchain technology makes the data tamper-proof and secures its authenticity.
- Customer services through Artificial Intelligence
There has been intense understanding of the applications of machine learning and artificial intelligence. Many enterprises have discovered the benefits of these emerging technologies and wish to put them to proper use. One such application being automated customer service. With the help of AI, it enables more personalised and efficient service to the customers.
- MSPs at your service
Managed Service Providers (MSPs) are capable of handling all kinds of technological requirements like IT infrastructures, networks, communications, etc. Mid-sized companies can hire these outsourcing companies for these services which can help in cyber-security, digital transformation, and what not, while they can steer their focus towards core competencies.
- Management of digital disaster to resume the business
IT Disaster Recovery Preparedness (DRP) Council shares the damage that can cause in one hour of downtime. Along with brand equity and value, it can cost small businesses up to $8000; for mid-sized nearly $74,000, and large enterprises a whopping of $700,000. Hence companies look for comfort through Digital Disaster Management Kits. These not only fix the damage caused but also help companies maintain a continuity and remain floating. Investment in this field is also expected to broaden in 2019. It is so because most enterprises are adopting cloud-based disaster recovery solutions which can provide optimum backup.
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